Shipping policy

Last updated: July 30, 2026

Digital products

One Clever Thing primarily sells digital products. Digital products are delivered electronically and no physical item will be shipped.

Download or access instructions are normally provided shortly after successful payment. For complete information, please review our Digital Product Delivery Policy .

Physical products

If a product is physical, this will be clearly stated on the relevant product page.

Physical orders are normally delivered within 5–15 business days. Delivery times are estimates and may vary depending on the destination, carrier availability, public holidays, customs processing and circumstances outside our reasonable control.

Any applicable shipping cost will be displayed during checkout before the order is completed.

Shipping information

Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information.

Tracking information will be provided when tracking is available for the selected delivery method.

Customs and import charges

International physical orders may be subject to customs duties, import taxes or other local charges. Unless otherwise stated, these charges are the responsibility of the customer.

Delivery problems

If a physical order is significantly delayed, lost or arrives damaged, contact us at info@onecleverthing.com with your order number and a description of the issue.